Jobs Description

  • CUSTOMER SERVICE EXECUTIVE- RE ADVERTISED
  • CUSTOMER SERVICE EXECUTIVE-RE ADVERTISED
  • Kampala
  • The Customer Service Executive is responsible for managing the Customer Service Desk. Implementing policies to ensure consistent customer service and satisfaction and to develop reports and implement improvement to customer service related applications.
  • Relevant qualification at degree level, Requires 1-2 years of customer service, Oil & Gas industry preferred.
  • Should send their CV with all details along with cover letter and copies of relevant academic documents in pdf format to : hr-ug@mogasoil.com
  • November 28, 2019
  • November 29, 2019
  • December 7, 2019

JOB TITLE: CUSTOMER SERVICE EXECUTIVE

JOB PURPOSE:
The Customer Service Executive is responsible for managing the Customer Service Desk. Implementing policies to ensure consistent customer service and satisfaction and to develop reports and implement improvement to customer service related applications.

DUTIES AND RESPONSIBILITIES
• Ensure the operation of the Customer Service Desk. Implements the Policy of sales order processing .
• To provide timely customer responsiveness.
• To troubleshoot and resolve non-routine customer complaints
• Responsible to develop/create reports that indicate: revenue Loading, Sales to Date, and operation efficiency.
• Analyze and identify customer needs and provide company based solutions.
• Must be able to work with different departments to identify customer solutions
• Must promote a high-energy environment that is based on accountability.

KNOWLEDGE, SKILLS AND ABILITIES
• Operating knowledge of computers and related software.
• Excellent telephone manner to enhance relationships with customers.
• Ability to find solutions or to deal proactively with work-related problems.
• Ability to Make the customer return for Business over & over again

EXPERIENCE
• Requires 1-2 years of customer service, Oil & Gas industry preferred.

EDUCATION
•Relevant qualification at degree level .